Grumpy Grandpa

http://robanders1.googlepages.com/
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    • Fri Feb 9th 18:52 PM | Rating: 0 0
      Commented on:
      Jim Cramer's Picks on Wall Street Confidential, Jan. 4
      I've often wondered why Home Depot has gotten so many complaints over the years, but an extremely negative experience we've had in the past 7+ months has given us new insight. Although my wife and I had been satisfied customers for 20 years and have spent thousands of dollars at their stores, an extremely negative experience we've had in the past 7+ months has given us new insight. It will be the marketplace that decides whether this company can survive such lousy customer service, but they certainly will get much less of our money in the future.

      We had numerous problems that came up from a Home Depot contractor landscape job last July that was projected to take about 3 or 4 days but still is not satisfactorily completed here in February even with their highly advertised 'customer service guarantee'.

      We're not sure how the installation service could have gotten any worse when considering the lousy workmanship, property damage by the contractor which still hasn't been fixed for over 6 months, violating the terms of the original contract when it explicitly required a change order when part of the job couldn't be done, and adding a 2nd charge when presenting the bill.

      This is addressed in detail on our webpage( robanders1.googlepages.../ ) which will show a very detailed chronology of the problems and will include a # of digital photos depicting the problem areas.
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